Birdeye (Customer Experience Platform)

In 2012, the brothers Naveen Gupta and Neeraj Gupta founded Birdeye. According to the company, the brothers could not find a surgeon with reviews they could trust online; the surgeon they eventually found through word of mouth was exceptional but all but invisible online, and Birdeye was built on the belief that every physician deserves to be found. The company was founded by alumni of Yahoo, Google and Amazon and was bootstrapped to meaningful revenue before taking outside investment.⁠[1][1][2][2]

In 2016, Birdeye raised an $8 million Series A led by Trinity Ventures, with investments from Silicon Valley figures including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Gokul Rajaram and Kevin Weil.⁠[2][2][2]

On February 13, 2017, Birdeye announced a $25 million investment led by World Innovation Lab (WiL) with participation from existing investor Trinity Ventures, to be used for product innovation and growth of its enterprise business; venture capitalist Rob Theis, who had served on the boards of HubSpot, BrightRoll and RingCentral, joined the board. Birdeye then served more than 15,000 businesses, and Trinity Ventures said the company had grown revenue almost threefold in the year after its Series A and was profitable.⁠[2][2][2][2][2][2][2][2]

On March 9, 2022, Birdeye announced a $60 million Series C led by Accel-KKR, to be used to develop a full suite of digital tools for local businesses and to expand into Australia and the United Kingdom. Birdeye then served more than 80,000 local businesses with online presence, reviews, referrals, messaging, web chat, surveys, digital payments and AI-powered insights.⁠[3][3][3][3][3]

On February 2, 2023, Birdeye announced the acquisition of Cube Online, an Australian customer experience platform, expanding into Australia, New Zealand and the United Kingdom; terms were not disclosed. After the acquisition, Birdeye had more than 100,000 business customers and nearly 1,000 employees worldwide.⁠[4][4][4][4]

On June 27, 2023, Birdeye announced that its annual recurring revenue (ARR) had surpassed $100 million; chief financial officer Yang Chao said the company had burned less than $10 million of cash since inception. Around the same time, Birdeye introduced generative-AI-based review response management and expanded its partnership with Google through integrations with Google Bard and Vertex AI.⁠[5][5][5][5][5][5]

On September 9, 2026, at its annual Birdeye View conference, Birdeye launched three “AI Coworkers”: Jay for marketing, Myna for operations and Robin for customer experience, which together orchestrate 27 AI agents to create content, respond to reviews, optimize listings, publish social content, handle front-desk calls and close the loop on customer feedback. The company said its AI agents had run in production for more than a year at hundreds of enterprise brands and had responded to more than 12 million reviews.⁠[6][6][6][6][6]

As of October 2026, Naveen Gupta is chief executive officer and Neeraj Gupta is co-founder and president; board members include Ajay Chopra, Rob Theis and Joseph Porten, and investors include Marc Benioff, Jerry Yang, Kevin Weil and Gokul Rajaram. The company says more than 10,000 brands use its platform.⁠[1][1][1][1]

The contracting entity is BirdEye, Inc., with its principal place of business in Palo Alto, California; it also has offices in Coppell, Texas (Dallas area), Gurugram in India, Sydney in Australia and London in the United Kingdom.⁠[7][7][1][1]

Birdeye: Official website: https://birdeye.com/ (opens in a new window).⁠[3]

X: Public account: https://x.com/birdeye_ (opens in a new window)⁠[8]

LinkedInLinkedInLinkedIn is a social networking platform for professionals. It was founded in 2002 by Reid Hoffman and others, launched in 2003, and listed on the New York Stock Exchange in 2011; after Microsoft acquired it for approximately $26.2 billion in 2016, it became a wholly owned Microsoft subsidiary. Its revenue comes from membership subscriptions, advertising, and recruitment solutions.Open the full entry: Public profile: https://www.linkedin.com/company/birdeye (opens in a new window)⁠[8]

YouTubeYouTubeYouTube is Google’s video-sharing and creator platform, founded in 2005 by Steve Chen, Chad Hurley, and Jawed Karim and acquired by Google in 2006. Built around video uploading, viewing, and creator earnings, the platform has developed Shorts, YouTube Music, Premium, YouTube TV, and products for children, and is headquartered in San Bruno, California, United States.Open the full entry: Public channel: https://www.youtube.com/birdeye (opens in a new window)⁠[8]